Order cancellation, returns and refund policy
1. PROCESS OF OFFER AND ACCEPTANCE, CONDITIONS OF PURCHASE-SALE AND DELIVERY OF THE PRODUCT.
Pricing policy: BALMA WORLD TRADING, SLU reserves the right to unilaterally change the price of the products and services offered through the Web at all times. To guarantee the customer the certainty and security of the price of their products, this will be the current one in the advertising coinciding with the moment of formalizing the order.
2. PRODUCT INFORMATION
The photographs illustrating the products do not enter into the contractual field and may not give rise to any type of commitment on the part of BALMA WORLD TRADING, SLU In addition, BALMA WORLD TRADING, SLU declines all responsibility regarding the validity of the content of the technical sheets and descriptions of products from our partners or suppliers.
The following steps will be followed in the interactive electronic purchase process, according to the options menu on the website.
to). Registration: Registration as a customer in our store is essential. it will take up little time and you only have to do it once. From that moment on, a password that you choose yourself will allow you to process your orders without having to fill in your personal data again.
b). Selection and purchase: In the store you can select product categories under the "Categories" section. To access them, simply click on the box corresponding to the option you want. The products included in that section will appear immediately. By clicking on the article, you will access a detailed description, an image of each one of them and their unit price with VAT included, in the national territory, (21% of all products at present) plus shipping costs. The characteristics provide us with information about the color, material, measurements, etc. When you press the "Add to cart" button, the chosen product will be added to your shopping cart.
c). Information to the user about the products included in the shopping cart.
d). User completion of the Order Form and delivery to the warehouse.
and). Confirmation of the delivery address and selection of the payment method desired by the user.
F). Information on the final price or retail price of the product to be purchased, including the final cost for the customer, including taxes and expenses inherent to delivery. Therefore, the final cost will be informed to the client in the electronic purchase process before he formalizes his acceptance.
g). Acceptance of the General Conditions of Contract and processing and formalization of the order to be able to make the purchase.
Possible discounts or promotional gifts will be freely provided by BALMA WORLD TRADING, SLU to the designated groups at any given time or based on the product offered, according to the advertising currently on the website. In any case, the products offered with a specific discount must indicate the duration of the offer and the price.
At the time of formalizing the order, once the option of the order acceptance menu has been used, the client's consent and the validity and effectiveness of the purchase contract that binds the parties are understood to have been given. However, BALMA WORLD TRADING, SLU declines its responsibility for those products in which the supplier has extended its delivery or manufacturing deadlines.
Purchase except good order: The commitment acquired by BALMA WORLD TRADING, SLU for the sale and dispatch of the merchandise offered is subject to the stock of the advertised product and availability until the end of stock, so in its commitment to quality and customer service it tries to any time the advertised products are available. However, in the event of exceptional circumstances of interactive multi-order or those others that cause the end of stock of the product, the order and contract signed between the parties will be without effect by virtue of this resolving clause, fully restitution to the client in case of prepayment of the amounts paid by the same, without proceeding in favor of any of the parties any compensation for breach of contract, consequential damages or lost profits.
-Method of payment by the client: To guarantee complete security for the consumer the payment of the purchased merchandise, the following payment system is established:
A.-By credit card. The website connects securely with the BBVA (Redsys) payment platforms, for payment/collection through different and multiple credit cards, without any surcharge for the customer.
– Invoice: Once the payment has been made by the client, BALMA WORLD TRADING, SLU will send a physical invoice to the client's address or a virtual invoice to the email address designated by the client. Normally, the invoice accompanies the product/s shipped.
-Delivery period of the purchased product: An approximate period of 2 to 3 days is established for the effective delivery of the purchased product, which will start counting from when BALMA WORLD TRADING, SLU becomes aware of the payment of the product made by the customer for the system. prepaid. The delivery time of the merchandise depends on the location where it is to be made available to the customer.
In the event of a delay in delivery of more than 20 days over the approximate period of receipt and as long as this delay is attributable to BALM WORLD TRADING, SLU, prior written claim by the customer, the latter may unilaterally withdraw from the order, restitution in case of prepayment of the amounts paid, and the parties agreeing that no claim for damages, present or future, direct or indirect, or under the modalities of consequential damages or lost profits, is not applicable. The aforementioned deadlines will only apply to the Peninsula.
In the case of the Balearic Islands, Ceuta and Melilla, shipping costs and delivery times vary depending on the product and the quantity purchased. Shipping costs to these locations will be reflected in the final purchase price.
– Place and form of delivery: The order will be delivered to the address designated at the time of contracting by the customer. The subsequent modification requested by the client of the place of delivery, may generate additional expenses on the sale price. The merchandise will be delivered to the customer by a transport company, together with a delivery note in which the data that will allow the customer to identify the order, price (for cash on delivery), number of packages, and products it contains will be entered. In the event that the client verifies errors in the merchandise received or that it is visually damaged, they must record these circumstances either by telephone or email, through the customer service published on the website or at the company's registered office. and within 24 hours. The merchandise is at all times covered against the risk of transport, loss and manipulation.
3. PRODUCT WARRANTY.
The normal guarantee of the products offered by BALMA WORLD TRADING, SLU through its website https://www.balmaworldtrading.com is 1 year.
The client enjoys a full guarantee in the event that the product presents any anomaly (return of the product and resend another to premiere) within the first week. All associated costs will be borne by BALMA WORLD TRADING, SLU
After this period, the client may contact BALMA WORLD TRADING, SLU directly through any contact channel published on its website, so that they can deal with the processing of the product. Shipping costs will be borne by the customer. The easiest way is to send the article is to the address that is exposed on your WEB page by the client, provided that this situation has been confirmed. As it is normally done, it is by means of a blue postal package.
The guarantee of the products sold by BALMA WORLD TRADING, SLU is provided and established exclusively by the manufacturer of the product, under the conditions of handling, its correct use and conservation, within the terms contained in the guarantee certificates that are attached to all of them. .
For any manufacturing and operating defects suffered by the products purchased through BALMA WORLD TRADING, SLU, the manufacturer of the same is established as the sole responsible party. BALMA WORLD TRADING, SLU, in its capacity as a selling company, offers its clients intermediation services for the purpose of contacting the manufacturing or distributing company, thus making the guarantee to the client effective under the terms of the same.
To activate the guarantee it is necessary to present:
• purchase invoice from BALMA WORLD TRADNG, SLU
• packaging and other content (manuals and controls).
The guarantee will not be valid in case of factors external to the normal use of the product.
The guarantee will begin on the same day of delivery and/or acceptance of the order.
The provisions of this guarantee do not exclude the benefits of the legal guarantee provided for in articles 913º and the Civil Code for defect(s) hidden defect(s) in favor of the buyer.
IMPORTANT:
Our product return guarantee includes a series of exceptions that you must take into account. In this way, the return is not accepted in the following cases due to the right of withdrawal:
– The product that, once it has been delivered to its recipient, suffers deterioration as a result of external agents, misuse, an accident or a breach of the conditions of use.
– Products that are not in perfect condition and with all the original content.
4. RIGHTS OF THE CLIENT.
– Confidentiality and security of the client's personal data in accordance with the provisions of current Spanish legislation on data protection.
– No dissemination, transmission or publication of customer data without their express consent.
– Do not receive promotional or advertising emails except with the express consent of the client.
– Consult, modify, delete the personal data of the client that works in the database of BALMA WORLD TRADING, SLU at the request of the client.
– Free access to the open sections of the BALMA WORLD TRADING, SLU website
– Know at all times the status of processing of the order placed.
-Right of withdrawal.
You have the right to freely withdraw from the contract entered into, resolving it unilaterally, within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us at our registered office (which appears in this document) of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, or email).
To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal:
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs, without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the withdrawal. your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.
You must return or deliver the goods directly to our registered office, specified in Title II of these General Conditions of Sale, without undue delay and, in any case, no later than 14 calendar days from the date in which you inform us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.
You must bear the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods, for which BALMA WORLD TRADING, SLU reserves the right to examine the products. before proceeding to the return of the price received in order to be able to verify the previous terms.
5. OBLIGATIONS OF THE USER/CLIENT.
-Keep your personal keys with due diligence.
– Use the information published by BALMA WORLD TRADING, SLU exclusively by the client strictly within the intended personal business relationship.
-Do not reproduce, dispose of or dispose of the information published by BALMA WORLD TRADING, SLU in all its contents without its express permission.
– Faithfully use the shopping service provided by BALMA WORLD TRADING, SLU on its website, refraining from manipulating the contents of its website, or interfering with its computer media through viruses or other conduct prohibited by law.
– Respect the purchase agreement once the order is accepted, with the timely payment of the agreed price.
6. RIGHTS OF BALMA WORLD TRADING, SLU
– Keep, modify, suspend your website without prior notice.
– Modify, totally or partially, the present general conditions, being applicable the new ones that the Company agrees from the moment of its insertion in the page. In any case, the aforementioned modifications will not have retroactive effects on the products and services previously contracted by the clients/users.
– Modify the price of the offers, purchase system prior advertising.
– Reject order due to lack of stock or non-payment by the customer.
– To receive the amount of the customer's purchases after the transaction is accepted.
7. RELEASE OF LIABILITY.
BALMA WORLD TRADING, SLU will not be liable for interruptions that occur in electrical or telecommunications services that prevent customers/users from using the services offered.
8. LANGUAGES IN WHICH THE CONTRACT CAN BE FORMED
The contract can only be formalized in Spanish.
9. APPLICABLE LEGISLATION AND JURISDICTIONAL COMPETENCE
These General Conditions are governed by Spanish law.
For any divergence arising from this contract, both parties expressly submit, and expressly waive their own jurisdiction, to the courts and Tribunals of GANDIA or their hierarchical superiors.